Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Sites, register on the Sites, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Sites. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Sites anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Sites related activities.
Non-personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies
We also employ a software technology called clear GIFs (a.k.a. web beacons/web bugs), that helps us better manage content on our Sites by informing us what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear GIFs are embedded invisibly on webpages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear GIFs to our customers’ personal identification information.
3rd Party Tracking Technologies
Our third party partners employ clear GIFs, images, and scripts that help them better manage content on our Sites. We do not tie the information gathered to our Users’ personal identification information.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Sites, to track users’ movements around the Sites and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personal identification information. In our web-based software applications, IP addresses are tied to personal identification information to let us know who has accessed the file and if any changes have been made to data.
How We Use Collected Information
We collect and use Users’ personal identification information for the following purposes: • To enable your use of our services. • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs. • To process transactions. We may use the information Users provide about
themselves when placing an order only to provide service to that order, including processing payments. We do not share this information with outside parties except to the extent necessary to provide the service and process your payments. • To send periodic emails. The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.
User Access and Choice
If your personal identification information changes, or if you no longer desire our service, you may correct, update, amend, delete or deactivate it by making the change on our member information page or by emailing us at Dave@closemytimeshare.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Information Related to Data Collected for our Clients
We collect information under the direction of our Clients, and have no direct relationship with the individuals whose personal data we process. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal identification information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.
Access and Retention of Data Controlled by our Clients
We have no direct relationship with the individuals whose personal data we process. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to our Client (the data controller). Alternately, the query can be sent to Dave@closemytimeshare.com. We will respond to your access request within 30 days.
We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. We will retain this personal identification information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How We Protect your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Sites.
Sensitive and private data exchange between the Sites and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Sites, you can contact us at Dave@closemytimeshare.com.
Sharing your Personal Information
We may provide your personal identification information to companies that provide services to help us with our business activities such as those providing us with customer support software and survey software, hosting our website or service, enabling us to send you email, facilitating electronic exchanges of contracts and signed documents, and processing your payments. These companies are authorized to use your personal identification information only as necessary to provide these services to us.
We may also disclose your personal identification information: • as required by law, such as to comply with a subpoena, or similar legal process • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, • if PCS Holdings, LLC (or any of our subsidiaries) is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Sites of any change in ownership or uses of your personal identification information, as well as any choices you may have regarding your personal identification information, • to any other third party with your prior consent to do so.
Third Party Websites
Users may find advertising or other content on our Sites that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Sites. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Sites, is subject to that website’s own terms and policies.
Your Acceptance of These Terms
Dave Heine, Privacy Manager PCS Holdings, LLC 924 West Colonial Drive Orlando, FL 32804
This document was last updated on March 14, 2017